How can I track my order?

Longline silhouette: Provides an elegant, flattering appearance.
Plush fabric: Feels like a cozy embrace, perfect for cooler temperatures.
Versatile layering: Offers warmth without bulk, ideal for various occasions.

Once your order has been shipped, you will automatically receive a confirmation email with a tracking link. Simply click on the link to follow your package in real time. Didn’t receive an email? Please check your spam folder or contact our support team — we’re happy to help you. You can also manually track your order at any time via this link: Track my order .

What if my order doesn’t fit?

No worries — if your order doesn’t fit, you can return or exchange it in line with our return policy. Items must be unworn, in original condition, and returned within the return period stated in our policy. Once we’ve received and inspected the item, you can either choose a different size or receive a refund. For full details, please see our Refund Policy .

Can I return an order?

Yes — you can return your order within the return period stated in our policy. Items must be unworn, in original condition, and include all original packaging or tags. Once we receive and inspect your return, you’ll be refunded using the same payment method. For step-by-step instructions, please check our Refund Policy

What if I have more questions?

Our customer support team is here to help. If you couldn’t find the answer in our FAQ , you can reach us directly via our Contact page or by sending an email to info@melvoir.com . We’ll get back to you as quickly as possible to make sure all your questions are answered. You can reach us during business hours (Monday to Friday, 9:00 AM – 5:00 PM GMT). We aim to respond to all inquiries within 24–48 hours.