Processing your order usually takes 1–3 business days. Once shipped, delivery takes an average of 8–12 business days. Orders placed on weekends or holidays are processed on the next business day.

Yes! As soon as your order has been shipped, you will automatically receive an email with a tracking link. This allows you to check where your order is at any time and when you can expect delivery. You can also track your order directly here.

Yes, we ship worldwide. No matter where you are, you can enjoy our products. We work with trusted logistics partners to ensure safe and reliable delivery. Delivery times may vary depending on your location, but we always do our best to get your order to you as quickly as possible.

We offer a 30-day return policy. This means you have 30 days from the day you receive your order to request a return. Items must be complete, unworn, unused, in the original packaging, and include all components. Products where hygiene is essential (e.g. lingerie, earrings, cosmetics) must be unopened or unused. More details can be found in our Return Policy.

To initiate a return, please contact us at info@vancouver-collection.com. Once your request has been approved, we will provide you with the correct return address. Returns sent without prior approval cannot be accepted. Please note that return shipping costs are the responsibility of the customer.

Yes. If you would like to exchange an item, please return the original product and place a new order. This is the fastest and easiest way to receive your replacement.

Once we have received and inspected your return, we will notify you of the approval. Refunds will be made to your original payment method within 14 business days. If you do not see your refund after this period, please contact us at info@vancouver-collection.com.

We accept the following secure payment methods:

• Credit Card (AMEX, Mastercard, Maestro, Visa)
  
• PayPal
  
• Apple Pay
• Google Pay
  
  All transactions are fully SSL-encrypted for a safe checkout experience.

Our customer service team is available Monday to Friday, from 09:00 to 17:00 (CET). You can reach us by email at info@vancouver-collection.com.

We carefully select high-quality materials to ensure comfort and durability. Detailed information about the composition of each product can be found on the respective product page.

Each product page includes a size chart to help you find your perfect fit. If you are unsure, feel free to reach out to us – our team is happy to advise you.