100% Secure Checkout – SSL Encrypted

Our Commitment
At Vancouver, We make clothes that spread the West Coast style with sustainable materials, so you look good and do good.
BEHIND THE SCENES
01
/ 03
Trusted by 1024+ customers
Frequently Asked Questions
Once your order has been shipped, you will automatically receive a confirmation email with a tracking link. Simply click on the link to follow your package in real time. Didn’t receive an email? Please check your spam folder or contact our support team — we’re happy to help you.
You can also manually track your order at any time via this link: Track my order.
No worries — if your order doesn’t fit, you can return or exchange it in line with our return policy. Items must be unworn, in original condition, and returned within the return period stated in our policy. Once we’ve received and inspected the item, you can either choose a different size or receive a refund.
For full details, please see our Refund Policy.
Yes — you can return your order within the return period stated in our policy. Items must be unworn, in original condition, and include all original packaging or tags. Once we receive and inspect your return, you’ll be refunded using the same payment method.
For step-by-step instructions, please check our Refund Policy
Our customer support team is here to help. If you couldn’t find the answer in our FAQ, you can reach us directly via our Contact page or by sending an email to info@melvoir.com. We’ll get back to you as quickly as possible to make sure all your questions are answered.
You can reach us during business hours (Monday to Friday, 9:00 AM – 5:00 PM GMT). We aim to respond to all inquiries within 24–48 hours.